Lead Times & Dispatch Times For Your Order
We aim to manufacture and dispatch all orders as quickly as possible, while maintaining strict quality control across our full product range. It includes standard size picture frames, multi photo frames, and picture mounts, all produced to the same high standards.
Our range also covers vinyl record frames, football shirt frames, and acrylic sheets. We handle each product order with the same commitment to quality and efficiency.
Standard Production Lead Time
Our typical production time is 2 to 4 working days before dispatch. It applies only to standard size products. Made-to-measure orders take longer to produce than standard orders.
Once your order has passed quality checks, it is securely packed and handed over to the courier.
Priority Production Option
If you need your order sooner, you can select our express delivery service, which reduces manufacturing time to 1–2 working days before dispatch.
The express delivery option speeds up the production stage and also affects the courier’s delivery timeframe.
Important: Dispatch Time vs Delivery Time
Please note that dispatch time is not the same as delivery time.
- Dispatch time = how long we take to manufacture and prepare your order.
- Delivery time = how long the courier takes after collection.
Courier delivery estimates are based on the courier company and the delivery address.
Delivery Time During Peak Periods
During peak seasons, promotional events, or high-demand periods, production times may extend slightly. Bank holidays and public holidays can also affect both manufacturing and courier delivery schedules.
We always aim to keep processing times transparent and will update customers if any unexpected delays occur.
Delivery Options & Estimated Transit Times
We offer clear delivery options so you can choose the service that suits your timeframe and budget. Delivery time includes production + courier transit.
Standard Delivery
Estimated arrival: 6 to 7 working days. Most orders are shipped via Evri. Suitable for non-urgent purchases.
Express Delivery
Estimated arrival: 3 to 4 working days. Prioritised production and faster courier routing for £6.99.
Mainland UK vs Highlands & Islands
- UK Mainland: Standard delivery times apply.
- Highlands & Islands: Delivery may take slightly longer due to location and courier routing.
Our Courier Partners
- Evri — majority of shipments.
- DHL
- Royal Mail
We will provide you with the order tracking details once your order has been dispatched.
Delivery Costs For ProCut Global Orders
We keep our delivery pricing simple and transparent so you always know what to expect before placing your order.
Free UK Delivery
- Free delivery on all UK orders over £10.
- Applies to all UK locations, including the Highlands & Islands.
- No hidden delivery charges added later.
Express Delivery (£6.99)
- Optional faster service.
- Prioritised production and dispatch.
- Estimated delivery within 3 to 4 working days.
International Delivery
We do not currently offer international shipping. At this time, we only dispatch orders within the UK and Northern Ireland.
Order Tracking System By ProCut Global
Once your order has been dispatched from our UK facility, you will receive a dispatch confirmation email. This email contains your Order ID and a tracking link so you can monitor your parcel in real time.
How to Use Your Tracking Information
- Click the tracking link in your email to view the current status of your order.
- Most shipments provide updates at key points: collection, in transit, and out for delivery.
- If your tracking hasn’t updated for more than a couple of days, courier systems may be experiencing minor delays.
Contacting Us About Tracking
- Your Order ID.
- Your full name.
- Postcode used at checkout, optional.
This information allows us to locate your order quickly and resolve any delivery issues efficiently.
Missed Deliveries & Collection Points
If a courier's attempt to deliver your order is unsuccessful, don't worry, we always ensure your parcel reaches you safely.
- Redelivery Attempts: Couriers typically make multiple delivery attempts.
- Collection Points: The courier may redirect your order to a local depot or collection point.
- Proof of ID Required: You may need valid identification and the delivery notification card or SMS.
- Replacement Orders: If delivery is not completed within 6 to 8 days after an attempt, we proactively arrange a replacement order.
Changing Delivery Details
If you need to change the delivery address for your order, do so before it's dispatched.
- How to Request an Address Change: Email us with your Order ID, full name, and the new delivery address.
- Before Dispatch: If your order has not yet been dispatched, we can update the delivery address.
- After Dispatch: Once the order has left our facility, we cannot change the delivery address.
- Responsibility: ProCut Global is not responsible for delays caused by an incorrect address entered at checkout.
Remote & International Shipping
We are happy to deliver across the UK, including remote locations. Delivery to remote or hard-to-reach areas may take slightly longer than standard transit times due to courier routing.
- Additional Charges: Some remote locations may incur extra shipping costs. These will be calculated at checkout for UK destinations.
- International Shipping: At this time, we do not offer international deliveries.
Damaged, Lost or Incorrect Deliveries
At ProCut Global, we take every order seriously and aim to resolve delivery issues quickly and fairly.
- Report Within 48 Hours: Notify us within 48 hours of delivery.
- Provide Evidence: Include clear photos of the item and packaging, along with your Order ID.
- Resolution Options: We will offer either a replacement or a full refund for the affected item.
- Courier Investigation: We work directly with the courier to track and resolve the issue.
Factory Collection
If you prefer, you can collect your order directly from our UK facility. It is a convenient option if you want to receive your photo frame or accessories as soon as they are ready.
- Collection Location: Unit 11, Carwhinny Mitchelson Industrial Estate, Kirkcaldy KY1 3LS, United Kingdom.
- Business Hours: Monday to Friday: 9:00 AM – 5:00 PM and Saturday: 9:00 AM – 3:00 PM.
- Before You Visit: Please email us before visiting to confirm your order is ready for collection.
- Bring With You: Your Order ID or order confirmation email is required to collect your items.