What if my order arrives damaged?

If your order arrives damaged, please email us within 48 hours of delivery and include your Order ID, clear photos of the damaged item, and photos of the packaging. After reviewing the evidence, we will offer either a replacement or a refund, depending on the situation.

Track Your Order – Real Time Order Status For Your ProCut Global Purchases

Easily check the status of your ProCut Global order using your unique Order ID. Our tracking tool shows each stage of your order, from Pending and Processing to Dispatched and Delivered, so you always know where your items are. Once your order is dispatched, you’ll also see shipment details including courier, tracking number, and delivery service level. This ensures a smooth and transparent experience for all your purchases, whether standard picture frames, made-to-measure items, or any of our specialty products. If you need help or notice any delays, our customer support team is ready to assist you quickly.

Order Lookup

Track your Order

Enter your Order ID to check the current status, courier details, tracking number, and delivery service level.

Order Progress

See whether your order is pending, processing, dispatched, or delivered.

Courier Details

View shipping company, tracking number, and service level after dispatch.

Order ID or Tracking Number

Use the Order ID from your confirmation email. Tracking details appear once your order is dispatched.

Order Timeline

Understanding Your Order Status What Each Stage Means

Our order tracking system keeps you informed at every stage of production and delivery. Below is a clear explanation of what each status means when tracking your ProCut Global order:

Pending - Your order has been successfully received in our system and is awaiting processing. At this stage, payment has been confirmed, and your order is queued for preparation.
Processing - Your items are currently being prepared. This includes cutting, assembling, packing, and quality checking your picture frames, mounts, acrylic sheets, or other framing products before dispatch.
Dispatched - Your order has left our warehouse and is on its way to the delivery address provided at checkout. You will see the courier details, tracking number, and shipping service level so you can follow the shipment directly.
Delivered - Your order has been successfully delivered to the specified address. If you believe the delivery status is incorrect or there is an issue, feel free to contact our support team with your Order ID for assistance.

This tracking system ensures full visibility of your picture frame and framing accessories delivery from order confirmation to final arrival.

Customer Support

Need Help With Your Order? Contact Our Support Team

If you have any questions about your order status, delivery update, or shipment details, our support team is here to assist you. For the quickest and most accurate response, we recommend contacting us by email, as this allows us to review your order information and provide detailed guidance.

When getting in touch, please include:

Your Order ID
Full name used at checkout
Postcode or delivery address
Any relevant screenshots or courier updates (if applicable)

Providing these details helps us locate your order immediately and resolve your query without delay.

You may also contact us by phone or WhatsApp if available, but email remains the most efficient way to receive a complete and documented response regarding your order.

Tips for Smooth Delivery of Your Order

To ensure your picture frames and framing supplies arrive safely and on time, please keep the following points in mind:

Double-check your delivery address: Before completing your order, confirm that your house number, street name, postcode, and contact details are entered correctly. Incorrect or incomplete addresses can cause delays or failed deliveries.
Track your shipment using the tracking number: Once your order is marked as Dispatched, use the courier tracking number provided to monitor delivery progress and receive real-time updates.
Act quickly if you notice an issue: If tracking shows an unexpected delay or delivery problem, contact our support team as soon as possible. Early communication helps us resolve courier-related issues faster.

Following these steps helps ensure a smooth, timely delivery for all ProCut Global orders.

Expert openion

Frequently Asked Questions

If your order appears to be delayed beyond the estimated delivery timeframe, please email us with your Order ID, full name, and postcode. We will investigate the courier delay and provide an update as quickly as possible. Email allows us to review tracking details thoroughly and respond with accurate information.

If tracking shows your parcel is stuck in transit or hasn’t updated for several days, contact us via email with your Order ID or tracking number. We will raise the issue directly with the shipping company and work to resolve it promptly.

If your order arrives damaged, please email us within 48 hours of delivery and include:

Your Order ID
Clear photos of the damaged item
Photos of the packaging

After reviewing the evidence, we will offer either a replacement or a refund, depending on the situation.

Yes, you can return the item if you ordered the wrong size. However, the customer must cover the return delivery charges. Once the item is returned in its original condition, we will issue a full refund of the product cost.

Yes, returns are accepted if the item is unused and in its original condition. The customer must cover the return shipping cost. Once the item is received and inspected, we will issue a refund for the product amount.

We do not provide return labels for change-of-mind returns or customer ordering errors.