Understanding Your Order Status – What Each Stage Means
Our order tracking system keeps you informed at every stage of production and delivery. Below is a clear explanation of what each status means when tracking your ProCut Global order:
- Pending - Your order has been successfully received in our system and is awaiting processing. At this stage, payment has been confirmed, and your order is queued for preparation.
- Processing - Your items are currently being prepared. This includes cutting, assembling, packing, and quality checking your picture frames, mounts, acrylic sheets, or other framing products before dispatch.
- Dispatched - Your order has left our warehouse and is on its way to the delivery address provided at checkout. You will see the courier details, tracking number, and shipping service level so you can follow the shipment directly.
- Delivered - Your order has been successfully delivered to the specified address. If you believe the delivery status is incorrect or there is an issue, feel free to contact our support team with your Order ID for assistance.
This tracking system ensures full visibility of your picture frame and framing accessories delivery from order confirmation to final arrival.
Need Help With Your Order? Contact Our Support Team
If you have any questions about your order status, delivery update, or shipment details, our support team is here to assist you. For the quickest and most accurate response, we recommend contacting us by email, as this allows us to review your order information and provide detailed guidance.
When getting in touch, please include:
- Your Order ID
- Full name used at checkout
- Postcode or delivery address
- Any relevant screenshots or courier updates (if applicable)
Providing these details helps us locate your order immediately and resolve your query without delay.
You may also contact us by phone or WhatsApp if available, but email remains the most efficient way to receive a complete and documented response regarding your order.
Tips for Smooth Delivery of Your Order
To ensure your picture frames and framing supplies arrive safely and on time, please keep the following points in mind:
- Double-check your delivery address: Before completing your order, confirm that your house number, street name, postcode, and contact details are entered correctly. Incorrect or incomplete addresses can cause delays or failed deliveries.
- Track your shipment using the tracking number: Once your order is marked as Dispatched, use the courier tracking number provided to monitor delivery progress and receive real-time updates.
- Act quickly if you notice an issue: If tracking shows an unexpected delay or delivery problem, contact our support team as soon as possible. Early communication helps us resolve courier-related issues faster.
Following these steps helps ensure a smooth, timely delivery for all ProCut Global orders.
